Terms and Conditions

Tac Mobile Sdn. Bhd. welcomes you to our website, http://www.tacmobile.com.my (“Website”). The Website provides an e-commerce platform that enables purchase of products online via the Website.

Your use of the Website is governed by the following terms and conditions (“Terms and Conditions”).

Privacy policy

This privacy policy sets out how www.tacmobile.com.my uses and protects any information that you give when you use this website. Www.tacmobile.com.my is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Www.tacmobile.com.my may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Tac Mobile Sdn. Bhd. and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Tac Mobile Sdn. Bhd. liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with us, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Www.tacmobile.com.my retains the right to refuse any request made by you. If your order is accepted we will inform you by message, email or calls and we will confirm the identity of the party which you have contracted with. This will usually be www.tacmobile.com.my or may in some cases be a third party. Where a contract is made with a third party www.tacmobile.com.my is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(i) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Tac Mobile Sdn. Bhd. has the right to amend changes pertaining the content of the order or worst-case scenario cancel the order until a confirmation email has been sent to you that the items in that order has been dispatched.

(ii) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. We will honour all prices in retail shop on our official website. We do not and will not accept vouchers / marketplace offers at retail outlet.

(iii) Payment

Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Delivery

i) Currently the delivery area will limited to Klang, Banting, Shah Alam, Subang Jaya, Petaling Jaya and Federal Territory of Kuala Lumpur.

Your total cost for purchase of any product will include shipping and handling charges shown on the invoice before you place your order online.

Please note that customers are responsible for all freight charges for re-deliveries, incorrect delivery details and these are added to the invoice total.

Items unavailable (no stock)

Orders are released for despatch when all products have been allocated to the order.

Any items that are unavailable due to a change in stock availability will be placed on back order. Tac Mobile Sdn. Bhd. will endeavour to fulfil your backorder as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification, refund or store credit for the item/s and request a part shipment of your order.

Delivery will take 7 to 14 working days upon order receive, time deliver will be 9am to 7pm.

Please note that these dates are estimates and are not guaranteed to arrive on that date. Your product(s) will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.

Your account will be charged for the entire order, so that we can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order, and request an immediate credit

You can view real-time stock allocations to your order and updated ETAs at call/email /message to us.

Indemnity

You agree to indemnify, defend and hold harmless Tac Mobile Sdn. Bhd., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Warranty information

Original Set will come with 1 Year Warranty by Manufacturer

Hardware & Software Repair at Manufacturer’s Service Centre.

The following will not be covered by this warranty

Physical damages (dent, crack, scratches & etc)

Spillage of food or liquids (water damages)

Corrosion, rusting or stains on any part of the device

Attempted repair by any other unauthorized party

Root or any other use of which is not designed for the device

Damage due to improper us or human error

Improper installation

Natural disaster (floods, fires, lightning & etc)

When no receipt is presented during warranty claim

Cancellation, Return, Exchange & Refund

1. HOW CAN I CANCEL MY ORDER?

You can cancel an order by cancelling it from your cart, writing an email to info@tacmobilecom.my or call to our customer careline at +6 010 233 6886 / 010 233 6686.

2. WHAT CAN I DO IF FIND THE ORDER TO BE DAMAGED, INCORRECT OR DEFECTIVE?

You can return it or request for an exchange upon receiving the order. Most orders are returnable within 24 hours if they are incorrect, damaged or defective.

Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.

Damaged: The item is found to be damaged upon receipt.

Defective: The product is not functioning as described by the manufacturer.

3. RETURNED ITEMS MUST MEET THE FOLLOWING REQUIREMENTS:

Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.

Item must be unused or hasn’t been installed.

4. HOW LONG DOES IT TAKE TO PROCESS MY REFUND?

Refundable only can be request if the item ordered didn’t receive in 7 t0 14 working days.

Should you request for a refund after cancelling or returning your order, the process will take up to 14 working days upon the date of cancellation or return.

CONTACT:

NAME

Tac Mobile Sdn. Bhd (934511-V)

ADDRESS

The Landmark, MTBBT2, 3A-11, Jalan Batu Nilam 16, Bandar Bukit Tinggi 2, 41200 Klang. Selangor. Malaysia

PHONE

+6 010 233 6886 / 010 233 6686

EMAIL

info@tacmobile.com.my