WHAT CAN I DO IF FIND THE ORDER TO BE DAMAGED, INCORRECT OR DEFECTIVE?
You can return it or request for an exchange upon receiving the order, orders are returnable within 24 hours if they are incorrect, damaged or defective.
Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
Damaged: The item is found to be damaged upon receipt.
Defective: The product is not functioning as described by the manufacturer.
* Returned items must meet the following requirements:*
Contact our customer careline +6 010 233 6886 / 010 233 6686 or email to us firstname.lastname@example.org, we will do an arrangement to collect the return item.
Must keep the receipt and the Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.